Returns & Exchanges.
Something not right? Don't worry — we have you covered.
Return policy
We accept returns within 30 days of delivery. We also offer a 14-day exchange window for unused products.
To be eligible:
- The item must be unused, in its original condition, with all tags and packaging intact
- You must have your order number and proof of purchase
How to start a return or exchange
- Email us at thepilotwallet@gmail.com with your name, order number, and reason for return or exchange.
- Once approved, ship the product to the return address we provide. Please include a tracking number. Return shipping costs are the responsibility of the customer.
- Once we receive and inspect the item, we will issue a refund or process your exchange.
Items sent back without prior authorization will not be accepted.
Non-returnable items
- Custom engraved products — personalized items made to your specifications (unless defective or damaged)
- Gift cards
Refunds
Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return was approved, please contact us.
Damaged or defective products
If you receive a damaged or defective item, please contact us within 7 days of delivery at thepilotwallet@gmail.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
EU customers — 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in its original condition, unused, with tags and packaging intact, and you must have proof of purchase.
Contact
Zephyr Aviation
306 County Road 463
Eastland Texas 76448
United States
Phone: (773) 886-5078
Email: thepilotwallet@gmail.com